We understand that buying online without the opportunity to physically inspect the product can be difficult. That's why we've established a 7-day returns and exchanges policy effective from the delivery date according to the tracking information. This allows you sufficient time to test your new scissors or other products and confirm they meet your needs.
At Japan Scissor Shop, we take great pride in creating a community of pleased hairstylists, barbers, and hair-cutting aficionados. Our primary aim is to ensure a smooth shopping journey that will make you want to come back for more!
We realize life can be busy, and we aim to make this process as easy as possible. If you have any queries or require help with returning your order, do not hesitate to get in touch!
|My scissors are too tight or too loose.||Adjust the tension of your blades so they are tight when opening and closing, but not so loose that they fail to cut hair.|
|The finger holes are too large.||You can use rubber or plastic finger inserts that enhance grip and offer a better fit.|
|The blade sizes are too small or too large.||The most frequently used scissor sizes are 5.5" and 6.0" for hair cutting scissors. You can exchange these for a different size if available.|
|The scissors aren't cutting hair properly.||Ensure the blades are clean and the tension between them is adjusted for a smooth cutting motion.|
|The style or design doesn't suit me.||We offer a wide variety of brands and models to suit every style and budget. Let us know if we can assist with a recommendation.|
|My scissors have dulled over time.||Regular maintenance and sharpening can greatly extend the lifespan of your scissors. Consider using a professional sharpening service if your scissors have dulled.|
For a detailed understanding of our 7-day return policy, refer to section 5.4 'Change of Mind Returns' in our Terms of Service.
For more information regarding warranty coverage, kindly visit our Warranty Guide.