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EARLY BLACK FRIDAY SALE | FREE FEDEX SHIPPING
We understand the challenges of purchasing professional tools online without physically examining them. That's why we offer a 7-day change of mind returns and exchanges policy following your delivery date.
70% of "defective" scissors just need a 2-minute tension adjustment. Most new scissors from manufacturers require a slight adjustment before first use.
Common signs your scissors need adjustment (NOT defects):
The customer is responsible for all costs associated with return shipping. We do not provide prepaid return labels or cover return shipping expenses. You must arrange and pay for return shipping to our designated return address in Vancouver, British Columbia.
Professional scissors require rigorous inspection, cleaning, and sterilization upon return. A 10% restocking fee will be deducted from your refund when the product and all original packaging are returned in good (re-sellable) condition within the 7-day period.
Additional fees may apply if:
Any additional restocking and replacement fees will be discussed and agreed upon before proceeding with the return or exchange.
| Requirement | Details |
|---|---|
| Timeframe | Contact us within 7 days from delivery date shown on tracking |
| Authorization | Must obtain authorization before shipping return |
| Condition | Product and packaging must be in good, re-sellable condition |
| Packaging | All original brand packaging must be intact and included |
| Contents | All accessories, manuals, documentation must be returned |
| Shipping | Customer pays all return shipping costs |
| Address | Vancouver, BC (provided upon authorization) |
We reserve the right to decline any return, even within the 7-day window, if the product is not in acceptable condition. This includes but is not limited to:
If declined: We will either retain the product (no refund issued) or return it to you at your expense (your choice). All condition assessments and return decisions are final and at our discretion.
These are normal and easily fixed with simple adjustments:
| Issue | Solution |
|---|---|
| Scissors feel loose or wobbly | Tighten the tension screw clockwise |
| Scissors feel tight or stiff | Loosen tension screw or apply scissor oil |
| Not cutting smoothly, pushing hair | Adjust tension and check blade alignment |
| Blades don't close completely | Tighten tension screw incrementally |
| Hair folding between blades | Tighten tension - blades are too loose |
Change of mind returns are only available within 7 days. However, if your product has a manufacturer defect or fault, you may be covered under warranty regardless of when the issue appears.
| Brand | Warranty Period |
|---|---|
| Jaguar Germany Scissors | 1-year warranty (unless otherwise specified) |
| Juntetsu Scissors | Lifetime warranty |
| Yasaka Shears (Seiki) | 1-year warranty |
| Ichiro Scissors | Lifetime warranty |
| Mina Scissors | 2-year warranty |
A defect covered by warranty includes any manufacturing error or malfunction discovered during normal use. We follow consumer law which permits us to repair or replace goods (or part of them) to maintain a positive customer experience.
Our warranty does not cover:
| Type | Timeframe | Covers | Fees |
|---|---|---|---|
| Change of Mind | Within 7 days of delivery | Customer dissatisfaction, wrong size, changed mind | Customer pays shipping + 10% restocking fee |
| Warranty/Defect | During warranty period (varies by manufacturer) | Manufacturing defects, faulty products, material failures | No restocking fee if defect confirmed |
For warranty claims: Contact us at hello@japanscissorshop.com with photos and a detailed description of the defect.
Questions about our returns policy, need assistance with your return, or unsure whether your situation qualifies as a change of mind or warranty issue?
