.shipping-guide-container {
color: #2A2928;
line-height: 1.6;
font-size: 16px;
}
/* Mobile-first Typography */
.shipping-guide-container h2 {
color: #2A2928;
margin-top: 32px;
border-bottom: 2px solid #C9A961;
padding-bottom: 10px;
font-size: 26px;
font-weight: 500;
letter-spacing: 0.01em;
line-height: 1.3;
}
.shipping-guide-container h3 {
color: #2A2928;
font-size: 20px;
font-weight: 500;
margin-top: 20px;
margin-bottom: 12px;
line-height: 1.3;
}
/* Hero intro box - Canada focused */
.shipping-guide-container .hero-intro {
background: linear-gradient(135deg, #C9A961 0%, #DCC799 100%);
color: #2A2928;
padding: 24px 20px;
margin: 0 0 32px 0;
border-radius: 4px;
box-shadow: 0 4px 16px rgba(201, 169, 97, 0.3);
}
.shipping-guide-container .hero-intro h1 {
font-size: 28px;
font-weight: 600;
margin: 0 0 16px 0;
color: #2A2928;
letter-spacing: 0.01em;
}
.shipping-guide-container .hero-intro .delivery-promise {
font-size: 20px;
font-weight: 600;
margin: 0 0 16px 0;
padding: 16px;
background-color: rgba(255, 255, 255, 0.5);
border-radius: 2px;
text-align: center;
}
.shipping-guide-container .hero-intro p {
font-size: 16px;
margin: 8px 0;
line-height: 1.7;
}
/* Canadian shipping highlight */
.shipping-guide-container .canada-shipping {
background-color: #FDFDFB;
border: 3px solid #C9A961;
padding: 24px 20px;
margin: 24px 0;
border-radius: 4px;
box-shadow: 0 4px 12px rgba(201, 169, 97, 0.2);
}
.shipping-guide-container .canada-shipping h2 {
margin-top: 0;
border-bottom: none;
padding-bottom: 0;
font-size: 26px;
color: #2A2928;
display: flex;
align-items: center;
gap: 8px;
}
.shipping-guide-container .delivery-grid {
display: grid;
grid-template-columns: 1fr;
gap: 16px;
margin: 20px 0;
}
.shipping-guide-container .delivery-card {
background-color: #F8F7F5;
padding: 16px;
border-left: 4px solid #C9A961;
border-radius: 2px;
}
.shipping-guide-container .delivery-card h3 {
margin: 0 0 8px 0;
font-size: 18px;
color: #2A2928;
}
.shipping-guide-container .delivery-card .time {
font-size: 22px;
font-weight: 600;
color: #8B3A3A;
margin: 8px 0;
}
.shipping-guide-container .delivery-card .detail {
font-size: 15px;
color: #2A2928;
margin: 4px 0;
}
/* Key features list */
.shipping-guide-container .key-features {
background-color: #F8F7F5;
padding: 20px;
margin: 24px 0;
border-radius: 4px;
}
.shipping-guide-container .key-features ul {
margin: 12px 0 0 0;
padding-left: 24px;
list-style: none;
}
.shipping-guide-container .key-features li {
margin: 10px 0;
padding-left: 8px;
position: relative;
}
.shipping-guide-container .key-features li:before {
content: "✓";
position: absolute;
left: -20px;
color: #C9A961;
font-weight: 700;
font-size: 18px;
}
/* International section - de-emphasized */
.shipping-guide-container .international-section {
margin-top: 48px;
padding-top: 32px;
border-top: 2px solid #E8E6E3;
}
.shipping-guide-container .international-intro {
background-color: #F8F7F5;
padding: 20px;
border-left: 4px solid #6B6866;
margin: 20px 0;
border-radius: 2px;
}
/* Mobile-optimized tables */
.shipping-guide-container table {
width: 100%;
border-collapse: collapse;
margin: 20px 0;
box-shadow: 0 2px 8px rgba(42, 41, 40, 0.06);
border: 1px solid #E8E6E3;
font-size: 14px;
}
.shipping-guide-container th {
background: linear-gradient(180deg, #2A2928 0%, #262524 100%);
color: #FFFFFF;
padding: 12px 10px;
text-align: left;
font-weight: 600;
font-size: 12px;
text-transform: uppercase;
letter-spacing: 0.08em;
}
.shipping-guide-container td {
padding: 12px 10px;
border: 1px solid #E8E6E3;
background-color: #FFFFFF;
color: #2A2928;
line-height: 1.5;
}
.shipping-guide-container tr:nth-child(even) td {
background-color: #FDFDFB;
}
/* Highlight row for key markets */
.shipping-guide-container tr.highlight-row td {
background-color: #FDFDFB;
font-weight: 500;
}
/* Info boxes */
.shipping-guide-container .info-box {
background-color: #FDFDFB;
border: 2px solid #C9A961;
padding: 18px;
margin: 20px 0;
border-radius: 2px;
box-shadow: 0 2px 8px rgba(42, 41, 40, 0.06);
}
.shipping-guide-container .simple-note {
background-color: #F8F7F5;
padding: 16px;
margin: 16px 0;
border-radius: 2px;
font-size: 15px;
}
/* Mobile-friendly lists */
.shipping-guide-container ul,
.shipping-guide-container ol {
margin: 16px 0;
padding-left: 24px;
}
.shipping-guide-container li {
margin: 12px 0;
color: #2A2928;
line-height: 1.6;
}
.shipping-guide-container strong {
color: #2A2928;
font-weight: 600;
}
.shipping-guide-container a {
color: #8B3A3A;
text-decoration: none;
transition: color 0.2s ease;
}
.shipping-guide-container a:hover {
color: #C9A961;
}
.shipping-guide-container p {
color: #2A2928;
margin: 12px 0;
line-height: 1.6;
}
/* Tablet and up optimizations */
@media (min-width: 768px) {
.shipping-guide-container .hero-intro {
padding: 32px 40px;
}
.shipping-guide-container .hero-intro h1 {
font-size: 34px;
}
.shipping-guide-container .hero-intro .delivery-promise {
font-size: 24px;
}
.shipping-guide-container .delivery-grid {
grid-template-columns: repeat(2, 1fr);
}
.shipping-guide-container h2 {
font-size: 32px;
margin-top: 40px;
}
.shipping-guide-container h3 {
font-size: 24px;
}
.shipping-guide-container .canada-shipping {
padding: 32px 28px;
}
.shipping-guide-container .canada-shipping h2 {
font-size: 30px;
}
.shipping-guide-container table {
font-size: 15px;
}
.shipping-guide-container th {
padding: 16px;
font-size: 14px;
}
.shipping-guide-container td {
padding: 16px;
}
}
/* Desktop optimizations */
@media (min-width: 1024px) {
.shipping-guide-container {
font-size: 16px;
}
.shipping-guide-container .delivery-grid {
grid-template-columns: repeat(3, 1fr);
}
.shipping-guide-container table {
font-size: 16px;
}
.shipping-guide-container .hero-intro h1 {
font-size: 38px;
}
}
/* Improve readability on small screens */
@media (max-width: 480px) {
.shipping-guide-container .hero-intro h1 {
font-size: 24px;
}
.shipping-guide-container .hero-intro .delivery-promise {
font-size: 18px;
}
.shipping-guide-container h2 {
font-size: 24px;
}
.shipping-guide-container h3 {
font-size: 19px;
}
.shipping-guide-container .canada-shipping h2 {
font-size: 22px;
}
.shipping-guide-container table {
font-size: 13px;
}
.shipping-guide-container th,
.shipping-guide-container td {
padding: 10px 8px;
}
}
Shipping & Delivery Policy
Free Express Shipping & Full Tracking on Every Order
We ship professional scissors to stylists and barbers across Canada and worldwide using express couriers, with tracking on every order. There is no minimum spend and no hidden shipping charges.
Please note: while our Canadian distribution is being established, orders are currently dispatched from our international fulfilment partners. You will always receive tracking, and we aim to dispatch most orders within 1 to 2 business days.
Delivery times on this page are estimates only. They describe typical transit time after an order has been dispatched, and they do not include order processing time or any time a parcel spends in customs. They are not guaranteed delivery dates. Delivery is carried out by third party couriers, and transit and customs times are outside our control.
🇨🇦 Delivery within Canada
Orders to Canada are sent by express international courier with tracking, and may be passed to Canada Post or a local carrier for final delivery. The estimates below are typical transit times after dispatch.
Vancouver & BC
2-4 Days
Estimated business days after dispatch
Toronto & GTA
3-5 Days
Estimated business days after dispatch
Montreal & Quebec
3-5 Days
Estimated business days after dispatch
Calgary & Alberta
3-5 Days
Estimated business days after dispatch
Ottawa & Atlantic Canada
3-6 Days
Estimated business days after dispatch
Prairies & Remote Areas
5-10 Days
Northern and remote areas may take longer
-
Express international couriers — tracked door to door, with Canada Post or a local carrier for final delivery in some areas
-
Dispatched within 1 to 2 business days — you will receive a tracking number by email once your order ships
-
Free shipping — no minimum order
-
Full tracking included — follow your delivery in real time
-
Secure, protective packaging — your tools are well protected in transit
📍 Where your order ships from: To get your order to you as quickly as we can, we currently dispatch from our international fulfilment partners while our Canadian distribution centre is being set up. Every order is sent with an express service and full tracking. Because orders are shipped into Canada from overseas, your delivery may be subject to import duties or taxes. Please see Customs, Duties & Taxes below.
⚡ Need It By a Certain Date?
Most orders are dispatched within 1 to 2 business days. If you need your scissors for a specific date, please contact us before ordering and we will let you know whether we can help. We are not able to guarantee delivery dates, because transit and customs times are outside our control.
📦 Tracking: Every order is sent with tracking. You will receive an email with your tracking number once your order has shipped, and you can follow your package through the courier, Canada Post, or the relevant carrier right to your salon or home.
International Shipping
We ship professional scissors worldwide with the same commitment to quality. Orders to the USA and other international destinations are dispatched from our international fulfilment partners using express couriers, with tracking on every order.
Estimated International Delivery Times
| Destination |
Estimated Transit |
Courier |
| United States |
3-6 Business Days |
FedEx / Express Courier |
| UK & Ireland |
5-10 Business Days |
Express / Air Courier |
| Europe |
5-10 Business Days |
Express / Air Courier |
| Hong Kong, Singapore, Taiwan, Korea |
3-7 Business Days |
FedEx / Express Courier |
| Australia & New Zealand |
4-8 Business Days |
Express / Air Courier |
| Asia & Pacific |
5-10 Business Days |
FedEx / Express Courier |
| Rest of World |
7-14 Business Days |
FedEx / Express Courier |
Note: These are estimates only, measured from dispatch, and they exclude order processing and any time held in customs. They are not guaranteed delivery dates.
Customs, Duties & Taxes
Because orders are currently dispatched internationally, your delivery may cross a customs border before it reaches you. Depending on your country, the order value, and the goods, your delivery may attract import duties, taxes (such as GST, HST or VAT), and a carrier brokerage or disbursement fee.
-
Canada: Canadian import tax and duty thresholds are relatively low, so GST/HST and, in some cases, duty and a carrier brokerage fee may apply on delivery.
-
United States: generally no import duty for orders under the current USD 800 de minimis threshold, though this can change.
-
UK & Europe: VAT and customs duties may apply depending on order value.
-
Australia & New Zealand: GST may apply on orders over local thresholds.
-
Other regions: import duties or taxes may apply depending on local regulations.
-
Your responsibility: unless we expressly state otherwise at checkout, all customs duties, import taxes, brokerage and similar fees are payable by you, the buyer, and are not included in the price or shipping.
-
Held, refused or unclaimed parcels: if import charges are not paid, or delivery is refused, your parcel may be delayed, returned to sender, or disposed of by the carrier. Where a parcel is returned to us, we are not able to refund the original shipping cost, and any refund for the goods will be made only if they are returned to us in their original, saleable condition, less any costs we incur.
💡 Tip: If you are unsure, please check with your local customs office before ordering so you understand any charges that may apply.
Your Delivery Address
We ship to the address you provide at checkout. Please make sure your address is complete and correct before completing your order.
-
Address accuracy: you are responsible for providing a correct, complete and deliverable address. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, or because it was not collected, any cost of reshipping is payable by you.
-
Address changes: we are not able to change the delivery address once your order has been dispatched.
-
Refused delivery: if you refuse a delivery, the parcel may be returned to sender or disposed of by the carrier. Return shipping and any associated costs are payable by you, and any refund for the goods will be made only if they are returned to us in their original, saleable condition, less our costs.
-
PO boxes and remote areas: some express services cannot deliver to PO boxes, and delivery to remote or northern areas may take longer or may not be available.
When Delivery Is Complete
An order is delivered, and responsibility for it passes to you, when the carrier records it as delivered to the address you provided. This includes where delivery is shown by a tracking scan, a delivery confirmation, GPS data, a delivery photograph, or a signature.
Signature on delivery: some express shipments may require a signature on delivery, and we may require a signature for higher value orders. If a delivery requires a signature and is missed, please follow the carrier's instructions to arrange redelivery or collection. Parcels that are not collected may be returned to sender, in which case reshipping costs are payable by you.
Shipping Protection
We offer shipping protection through our third party partner, Route (Route Package Protection).
- Shipping protection is added to your order by default for a small additional charge, and you may remove it before completing checkout.
- If shipping protection is included with your order, any claim for an order that is lost or damaged in transit, or that is shown as delivered but not received, is handled by Route under Route's own terms and policies, available at route.com/terms-and-conditions. You agree to lodge any such claim directly with Route.
- If you remove shipping protection, you do so at your own risk and accept responsibility for loss, theft or damage that occurs after your order has been dispatched.
- Route is an independent third party. We are not responsible for Route's services, claim decisions or performance.
If Your Order Is Delayed, Lost, Damaged, or Has Items Missing
So that we can help and, where needed, investigate with the carrier, please contact us as soon as possible and within the timeframes below.
-
Delays: delivery times are estimates only. We are not responsible for delays caused by the carrier, customs, weather, or other events outside our control. If your order is running late, please contact us and we will help you follow it up with the carrier.
-
Order not arrived: if your tracking does not show delivery, please tell us within 7 days of the estimated delivery date so we can investigate with the carrier.
-
Marked delivered but not received: please first contact the carrier directly using your tracking number, as they hold the delivery scan, GPS and photo records. If you purchased shipping protection, please file a claim with Route. Where you believe the parcel was taken from your property, please report it to your local police. Please also let us know within 3 days of the recorded delivery date.
-
Damaged, incomplete or missing items: please tell us within 48 hours of delivery, keep all packaging, labels and contents exactly as received, and send clear photos of the outer packaging, all seals and tape, the shipping label, and the contents as received. This allows us to lodge a carrier or fulfilment investigation.
We may be unable to assist with, or may decline, a claim where these steps and timeframes are not followed, because this prevents us from investigating with the carrier or shipping protection provider.
Processing Times
We aim to process and dispatch orders within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next business day. During sale periods and peak times, processing may take a little longer.
Your Consumer Rights
Nothing in this policy limits or excludes any rights or remedies you may have under the consumer protection laws that apply to your purchase, including any rights you have if goods are not delivered, are not of acceptable quality, or do not match their description. This policy applies in addition to those rights.
Questions or a Problem With Your Delivery?
We want your order to arrive safely and on time. If anything goes wrong, please contact our team first and give us a chance to make it right, before raising a dispute with your bank or payment provider. We are here to help.
